Question: No service in Finland

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Macuilliam
Newbie Poster
comments: 3
Author

17 February 2017, 10:06

Can't get service in Helsinki even manually. Had no problem yesterday in Estonia?
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    meteor_hemameteor_hema
    Moderator
    comments: 1616

    17 February 2017, 10:10

    Hi Macuilliam,

    Thanks for getting in touch. Sorry to hear about your service.

    I'd advise you to try doing a location update on the device. Switch the phone to flight mode for ten minutes and restart it. Let me know if that works.

    Thanks,
    Hema
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    Macuilliam
    Newbie Poster
    comments: 3
    Author

    17 February 2017, 10:57

    No joy, just keeps saying selected carrier no l
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    Macuilliam
    Newbie Poster
    comments: 3
    Author

    17 February 2017, 10:57

    Longer available. Tried manually selecting others and nothing..
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    meteor_hemameteor_hema
    Moderator
    comments: 1616

    17 February 2017, 11:01

    Hi Macuilliam,

    Thanks for getting back to us.

    I would recommend trying your SIM in another handset to check if you receive the same service. This will help us determine if your phone or SIM is causing the problem.

    Thanks,
    Hema
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    Macuilliam
    Newbie Poster
    comments: 3
    Author

    17 February 2017, 12:01

    Not in a position to swop sims. Worked fine until we arrived in Helsinki.
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    meteor_hemameteor_hema
    Moderator
    comments: 1616

    17 February 2017, 12:07

    Hi Macuilliam,

    Thanks for getting back to us. Sorry to hear that.

    Can you PM your mobile number and PIN? I'll have a look into this for you.

    Thanks,
    Hema

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