Solved: Mobile data drops

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stephen79a
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11 May 2017, 23:41

Hi when I am on a phone call my internet coverage goes. As soon as I end the call my 3g or 4g returns automatically. Why is this ? I have a Samsung s6 edge.
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Hi there stephen79a

Thank you for your post. Just a gentle reminder not to post the same issue on different threads as this might just prolong us in assisting you with your query. This can happen if you're connecting to 3G or 4G when making a call as your call will take preference and data might drop.

This, however, does not happen all the time or with all phones

-Kyle

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    12 May 2017, 16:43

    Hi there stephen79a

    Thank you for your post. Just a gentle reminder not to post the same issue on different threads as this might just prolong us in assisting you with your query. This can happen if you're connecting to 3G or 4G when making a call as your call will take preference and data might drop.

    This, however, does not happen all the time or with all phones

    -Kyle
    __________________________________________ Help & Support Home Page | Forum T&C's - Please read | Meteor web-chat: 9AM - 11PM Unsolicited PMs will not be answered, use our 'Search Bar'' in the top right hand corner, your question may already have been answered but if not, drop a post on a relevant thread, or set one up yourself. The forum is moderated from Monday-Friday - 9AM-5PM
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    stephen79a
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    18 May 2017, 22:49

    Kyle. Thanks for your reply. But you didn't answer the question. Why can I not surf the net or receive messages from apps if I am on a phone call? Is this a setting on my phone or is it a network issue ?
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    19 May 2017, 12:19

    Hi there stephen79a

    As previously advised, this can happen to certain phones while on call. The best thing to do is to go into your nearest shop so they can have a look at your handset and see what the issue can be but it's not a network issue

    -Kyle
    __________________________________________ Help & Support Home Page | Forum T&C's - Please read | Meteor web-chat: 9AM - 11PM Unsolicited PMs will not be answered, use our 'Search Bar'' in the top right hand corner, your question may already have been answered but if not, drop a post on a relevant thread, or set one up yourself. The forum is moderated from Monday-Friday - 9AM-5PM
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    stephen79a
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    19 May 2017, 13:33

    Ok thanks
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    19 May 2017, 17:05

    More than welcome

    -Kyle
    __________________________________________ Help & Support Home Page | Forum T&C's - Please read | Meteor web-chat: 9AM - 11PM Unsolicited PMs will not be answered, use our 'Search Bar'' in the top right hand corner, your question may already have been answered but if not, drop a post on a relevant thread, or set one up yourself. The forum is moderated from Monday-Friday - 9AM-5PM

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