Question: MMS not coming through


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Gerc
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comments: 11
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3 April 2013, 20:39

Hi,
Its come to my attention that more than half of mms messages sent to mynphone di not come through.
I have family in oz and america and so all around Ireland.
When they send any other member of my family an mms they all receive it but only 1/5 of them come through to me. I obviousley have the right settings in my phone if I get some of the mms sent.
I have a galaxy s3 on bill pay . Is there anything that can be done abiut this as it is really annoying
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    Meteor_GrainneMeteor_Grainne
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    comments: 7091

    4 April 2013, 15:05

    Hi Gerc,

    Could you advise if you have any issues sending MMS?

    Also when sending an MMS you need to ensure that your phone is only connected to mobile data and not Wifi.

    Grainne
    _______________________________________________________<br><a href="http://support.meteor.ie/SRVS/CGI-BIN/WEBCGI.EXE/&/?New&Kb=Meteor&Company={8C5A3413-D734-4C47-9016-F9EBD3B87D94}&"> Help & Support Home Page </a> | <a href="http://forums.meteor.ie/t5/Meteor-Forum-Guidelines-and/Meteor-Forum-Guidelines-and-Terms-of-Service/m-p/43657#M9" target="_self" data-mce-href="http://forums.meteor.ie/t5/Meteor-Forum-Guidelines-and/Meteor-Forum-Guidelines-and-Terms-of-Service/m-p/43657#M9">Forum T&C's - Please read </a> | <a href="http://www.meteor.ie/contact_us/ask-expert/"> Meteor web-chat: 9AM - 11PM</a><br><br>Unsolicited PMs will not be answered, use our 'Search Bar'' in the top right hand corner, your question may already have been answered but if not, drop a post on a relevant thread, or set one up yourself.<br><br>The forum is moderated from Monday-Friday - 9AM-5PM.<br>
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    Gerc
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    comments: 11
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    11 April 2013, 16:58

    Hi Grainne
    My mms send fine.
    3mms were sent to.me today and I have not received them.
    Also my phone hardly ever displays 3G all I get is the e or h symbols.
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    JimboIreland
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    11 April 2013, 20:45

    If your getting H thats faster than 3G 

    Are your settings as below?

    DATA APN:

    Name:                                 Meteor Data

    APN:                                    data.mymeteor.ie

    Proxy:                                

    Port:                                   

    Username:                       

    Password:                        

    Server:                              

    MMSC:                              

    MMS proxy:                    

    MMS port:                       

    MCC:                                   272

    MNC:                                  03

    Authentication type:    PAP

    APN type:                         default,supl

    APN protocol                   IPv4

    Bearer                                Unspecified

    MMS APN:

     

    Name:                                 Meteor MMS

    APN:                                    mms.mymeteor.ie

    Proxy:                                

    Port:                                   

    Username:                       my

    Password:                         ***

    Server:                               

    MMSC:                               http://mms.mymeteor.ie

    MMS proxy:                     10.85.85.85

    MMS port:                        8799

    MCC:                                   272

    MNC:                                  03

    Authentication type:    PAP

    APN type:                         mms

    APN protocol                   IPv4

    Bearer                                Unspecified

    Just in case:

    *** - WAP

    ___________________________________NOTE-I am a Meteor Mobile customer like you,I spend my free time here to help others,Multiple forum Master and balanced,Mobile Phone buff and im on twitter @jimboirelandMETEOR NUMBERS - PAYG: 1747 BillPAY: 1905
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    Meteor_GrainneMeteor_Grainne
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    comments: 7091

    12 April 2013, 15:45

    Hi Gerc,

    Could you advise if you have the same settings as in JimmyIrelands post?

    Also the messages you are meant to receive are they being sent from an international number?

    Grainne
    _______________________________________________________<br><a href="http://support.meteor.ie/SRVS/CGI-BIN/WEBCGI.EXE/&/?New&Kb=Meteor&Company={8C5A3413-D734-4C47-9016-F9EBD3B87D94}&"> Help & Support Home Page </a> | <a href="http://forums.meteor.ie/t5/Meteor-Forum-Guidelines-and/Meteor-Forum-Guidelines-and-Terms-of-Service/m-p/43657#M9" target="_self" data-mce-href="http://forums.meteor.ie/t5/Meteor-Forum-Guidelines-and/Meteor-Forum-Guidelines-and-Terms-of-Service/m-p/43657#M9">Forum T&C's - Please read </a> | <a href="http://www.meteor.ie/contact_us/ask-expert/"> Meteor web-chat: 9AM - 11PM</a><br><br>Unsolicited PMs will not be answered, use our 'Search Bar'' in the top right hand corner, your question may already have been answered but if not, drop a post on a relevant thread, or set one up yourself.<br><br>The forum is moderated from Monday-Friday - 9AM-5PM.<br>
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    Gerc
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    comments: 11
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    16 April 2013, 20:24

    My settings are the same as above post.
    Is there anyway to get the mms expire time to last longer.
    If i receive an mms that has been sent let say at 2pm but doesnt get to my phone until 3pm if i try and retrieve the.message it says unable to download message expired? Any ideas what it could or is there a setting i can change ?
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    Meteor_BobbyMeteor_Bobby
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    comments: 4401

    17 April 2013, 10:48

    Hey they Gerc,

    Have you ensured that WiFi is disabled on both phones and 3G is enabled?

    -Bobby
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    Gerc
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    comments: 11
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    17 April 2013, 11:31

    Yes. I know you cant get mms through wifi
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    JimboIreland
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    17 April 2013, 14:00

    Turn off with wifi though. And leave data on.
    ___________________________________NOTE-I am a Meteor Mobile customer like you,I spend my free time here to help others,Multiple forum Master and balanced,Mobile Phone buff and im on twitter @jimboirelandMETEOR NUMBERS - PAYG: 1747 BillPAY: 1905
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    Meteor_GrainneMeteor_Grainne
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    comments: 7091

    17 April 2013, 16:09

    Hi Gerc,

    Could you send yourself an MMS and let me know what happens.

    Grainne
    _______________________________________________________<br><a href="http://support.meteor.ie/SRVS/CGI-BIN/WEBCGI.EXE/&/?New&Kb=Meteor&Company={8C5A3413-D734-4C47-9016-F9EBD3B87D94}&"> Help & Support Home Page </a> | <a href="http://forums.meteor.ie/t5/Meteor-Forum-Guidelines-and/Meteor-Forum-Guidelines-and-Terms-of-Service/m-p/43657#M9" target="_self" data-mce-href="http://forums.meteor.ie/t5/Meteor-Forum-Guidelines-and/Meteor-Forum-Guidelines-and-Terms-of-Service/m-p/43657#M9">Forum T&C's - Please read </a> | <a href="http://www.meteor.ie/contact_us/ask-expert/"> Meteor web-chat: 9AM - 11PM</a><br><br>Unsolicited PMs will not be answered, use our 'Search Bar'' in the top right hand corner, your question may already have been answered but if not, drop a post on a relevant thread, or set one up yourself.<br><br>The forum is moderated from Monday-Friday - 9AM-5PM.<br>

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