Question: Connecting to 192.168.8.1


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darahayes
Newbie Poster
comments: 1
Author

18 March 2017, 11:54

I have two laptops in the house running their broadband off Meteor modem one laptop I can connect to 192.168.8.1 to access account status but the other laptop I can not connect , both laptops running windows7 and kasperky total security 2013 can anyone suggest why the one laptop is unable to access the modem address but can browse the web , I have checked chrome access tru firewall etc ,, can not understand why it wont connect
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    meteor_hemameteor_hema
    Moderator
    comments: 1828

    20 March 2017, 18:10

    Hi darahayes,

    Thanks for getting in touch. Sorry to hear that.

    Can you advise me the error message you're getting on the laptop, please?

    Thanks,
    Hema
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    darahayes
    Newbie Poster
    comments: 1
    Author

    20 March 2017, 19:29

    standard windows cannot connect web site check connection cables troubleshoot etc etc
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    meteor_hemameteor_hema
    Moderator
    comments: 1828

    21 March 2017, 17:21

    Hi Darahayes,

    Thanks for getting back to us.

    I've checked with our Tech Team and they've confirmed that it is device issue. They've also advised that it is the best way to get your laptop looked at to see how it can be fixed.

    Apologies for any inconvenience.

    Thanks,
    Hema

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