Question: Incorrect Unlock Code received for Lumia 820


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16 September 2015, 13:00

I got on unlock code from your team for a Lumia 820. I get "incorrect unlock code" when I enter it the first time. Then on all subsequent attempts, I get "SIM ERROR", and it hangs at "9 attempts remaining".

I see a few people have had this issue. I originally moved from 02 to meteor and ported my 087 number to meteor. I read in a few places that the IMEI number is tied to the original Meteor SIM which is long gone as I never had to use it. Have you got a work around for this?
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  • You can see here how much appreciation Meteor_Kev has received from other members.

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    Device Wizard

    Device Wizard

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    16 September 2015, 15:15

    Hi colllm,

    We wouldn't have access to that I'm afraid but if you call our customer care team on 1747 for PAYG or 1905 for Bill Pay, they will be able to double-check the code you were given is correct.

    If the guys have already attempted the unlock, the account shouldn't have any impact.

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