What We Can't Do Here on the Community. 25/01/2017.

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Community Manager
comments: 2458
Device Wizard

Device Wizard

Community All Rounder

Community All Rounder

Community Guru

Community Guru


25 January 2017, 15:37

Hi guys,

We've had some users getting in touch lately with queries that we are unable to resolve here. Just to clear things up for you, below is a list of a few things that can't be resolved here on the community :

- We are unable to retrieve unlocking codes for phones. In order to request this, customers need to contact customer care. You can reach them by calling 1747 for PAYG customers and 1905 for Bill Pay customers.

- We are unable to process sales. This can be done in store or online for new customers and for existing customers looking to upgrade, this can be done in store, online or over the phone.

- We can't process cancellation requests. This can only be done by calling 1905.

- We are unable to prevent accounts from being cancelled or suspended due to non-payment of bills. This would need to be discussed with our billing team on 1905.

- We are unable to access accounts unless contacted directly by the account holder.

I hope that saves you guys some time and if you've any questions, just let me know.

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