Question: Billing


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DB88
Forum Rookie
comments: 5
Author

17 March 2017, 23:42

Have I got this right if I say send a message to late late show that costs €1.50 and I'm on €20 Sim only I'll be charge full 23% Vat onto my bill?? How does that make sense
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  • You can see here how much appreciation DB88 has received from other members.

    DB88
    Forum Rookie
    comments: 5
    Author

    17 March 2017, 23:46

    I've just received my 1st bill for €102.34 I've 2 numbers 1 on Sim only €20 a month and other on €55 a month deal why is my bill €102.34.I've used 31 Cent outside Of allowance and woman on 1905 says because I've used the 31 cent I get charge vat of 23% on overall bill how does that make sense and why wasn't I told this before signing up??
  • You can see here how much appreciation meteor_hema has received from other members.

    meteor_hemameteor_hema
    Moderator
    comments: 1838
    Community All Rounder

    Community All Rounder

    20 March 2017, 15:41

    Hi DB88,

    Thanks for getting in touch. Sorry to hear that.

    Just a gentle reminder not to post the same issue on different threads as this will just prolong us in assisting you. We will respond to your first post.

    Thanks,
    Hema
  • You can see here how much appreciation DB88 has received from other members.

    DB88
    Forum Rookie
    comments: 5
    Author

    20 March 2017, 21:37

    No problem I'm new to all this stuff can you tell me why my bill is higher than it should be and can you confirm that if I go outside allowance by 1 cent I'll be charged Vat on full billing price but that makes no sense
  • You can see here how much appreciation meteor_hema has received from other members.

    meteor_hemameteor_hema
    Moderator
    comments: 1838
    Community All Rounder

    Community All Rounder

    21 March 2017, 15:11

    Hi DB88,

    Thanks for getting back to us.

    Can you PM your mobile number and PIN? I'll look into this for you.

    Thanks,
    Hema
  • You can see here how much appreciation DB88 has received from other members.

    DB88
    Forum Rookie
    comments: 5
    Author

    21 March 2017, 22:37

    Pm sent

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